Question 1

What is TMS?

Accepted Answer

Transport Management Solutions is a fleet compliance and operations platform for carriers and service providers. It helps manage drivers, trucks, trailers, compliance documents, hiring workflows, and billing.

Question 2

Who is TMS for?

Accepted Answer

Trucking companies, fleet operators, logistics teams, and multi-carrier organizations that need shared records for safety, dispatch, and administration.

Question 3

Is TMS only a GPS tracking product?

Accepted Answer

No. TMS focuses on fleet compliance operations — carriers, drivers, equipment, documents, and billing. Operational status visibility is included; dedicated telematics depends on what you configure for your deployment.

Question 4

Can we manage trucks and trailers?

Accepted Answer

Yes. Fleet modules store truck and trailer records under carriers, including bulk upload workflows where enabled.

Question 5

Does TMS track vehicle maintenance?

Accepted Answer

You can log vehicle maintenance against equipment and keep service history with the asset. Follow-ups help surface recurring work.

Question 6

What driver information can we store?

Accepted Answer

Driver profiles can include licenses, medical cards, employment history, accidents, road tests, seven-day logs, and related compliance application fields.

Question 7

How do drivers submit updates?

Accepted Answer

Authorized users can send secure tokenized links so drivers update information or upload documents without full portal access.

Question 8

Does TMS include a load board?

Accepted Answer

TMS is built around compliance and operational records that support ready fleets — documents, follow-ups, driver/equipment status — rather than a marketplace load board.

Question 9

How do operations teams use the platform day to day?

Accepted Answer

Teams review expiring documents, pending items, follow-ups, and fleet/driver readiness so dispatch and safety share the same source of truth.

Question 10

What kind of tracking does TMS provide?

Accepted Answer

Primarily compliance and operational tracking: document expiries, workflow status, fleet/equipment records, and audit history. Live GPS telematics is not assumed unless integrated for your environment.

Question 11

Can we see dashboard summaries?

Accepted Answer

Yes. Dashboards and reports summarize counts and status signals for trucks, drivers, documents, billing, and related operational activity.

Question 12

How is pricing determined?

Accepted Answer

Public pricing tiers are illustrative and labeled contact-sales. Commercial pricing is configurable based on usage and agreement.

Question 13

Which payment provider is used?

Accepted Answer

Stripe is used for payment methods and invoice processing. TMS does not store full card numbers in application databases.

Question 14

How is access controlled?

Accepted Answer

Users authenticate with JWT-based sessions and are authorized through role-based permissions (RBAC).

Question 15

Are document links secure?

Accepted Answer

Public document, signature, and update flows use tokenized links scoped to the intended action rather than sharing full account credentials.

Question 16

Do you publish SOC 2 or ISO certificates?

Accepted Answer

This site does not claim SOC 2, ISO, or similar certifications. Review the Security page for platform practices that exist in the product.

Question 17

How do we get started?

Accepted Answer

Register for an account or contact sales. Company admins invite users, assign roles, and configure carriers.

Question 18

Can we invite multiple users?

Accepted Answer

Yes. Invite teammates and assign roles so each person only sees the modules they need.

Question 19

How do we contact support?

Accepted Answer

Email support@example.com or use the contact form. Business hours: Monday–Friday, 9:00 AM – 6:00 PM (local time).

Question 20

Where can we learn module details?

Accepted Answer

See Documentation for a module overview, and the Features and Solutions pages for capability summaries.

Frequently asked questions

General

Fleet

Drivers

Loads & operations

Tracking

Billing

Security

Account

Support

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